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BE SURE TO USE INTERNET EXPLORER WHEN PURCHASING TICKETS! Mozilla Firefox, phone web browsers, etc. may occasionally freeze during your purchase and cause the order to "Time Out."
To see a full description of the Event/Camping Pass BEFORE adding the item to your order, click on the name of the Event/Camping Pass located on the left hand side of the column. Otherwise, when you click "Buy Now" on an Event/Camping Pass, the item may automatically be added to your order.
On the "My Order" screen, confirm that you have chosen the correct Event/Camping pass(es) and quantities you want. If you are ready to purchase, click "Secure Checkout"; if you want to add more Event/Camping passes to your order, click "Continue Shopping."
ADDING PASSES TO YOUR ORDER
If you want to add more Event/Camping passes to your order, click "Continue Shopping."
REMOVING PASSES FROM YOUR ORDER
To remove tickets from your order, select "Remove these tickets from my order" directly under the "delivery" field.
MAKING YOUR PURCHASE
When you click "Checkout," you will be asked for your name, address, phone number, email address and credit card information. These fields are all required to place an order. If you have created an account with us, your information will already be filled out except your credit card information.
While your order is processing, do not click the "back" or "reload" buttons on your browser: it could cause the system to place your order twice! If you do not receive an order number, you may safely click back or reload to try again.
If you card is declined or you experience an errors, you will have the opportunity to check your information and try again, or you can call us and use the order number provided. If your order is accepted successfully, you can click "Printable Receipt" to get a printed version of your receipt, but note that we will also email the receipt to the address you provided.
Will Call means your tickets are held for pick up at the Wakarusa Box Office. Check www.wakarusa.com for the exact locations of the Wakarusa Box Office. Will Call is the only free shipping option.
The purchaser must present his/her own photo ID to pick up the tickets from the Box Office. To change the Will Call name to whomever will be present to pick up the tickets, contact us with your order number and new Will Call name.
"Mail" means your tickets will be delivered to your via USPS or FedEx. After entering your name, address, and credit card information, you will be prompted to choose either USPS or FedEx.
USPS is $1.50 per order, and USPS orders are shipped old school with a stamp (it is non-priority and non-tracked).
FedEx is $15.00 per order, you will receive an email from FedEx with your tracking number, and your tickets will arrive within 2-3 business days after shipment. PRINT PASS
Print Pass means your tickets will be delivered via email for you to download and print at home. Shipping charge is $1.50 per ticket.
In addition to standard charges, this service fee INCLUDES SALES TAX. Pipeline Ticketing makes every effort to keep this service charge as low as possible. This fee covers the overhead charges involved in ticketing operations which include, but are not limited to: ticketing software fees, credit card fees, labor, ticket stock, phone fees and more. Pipeline Ticketing, LLC is a for profit organization. A portion of these fees is revenue for Pipeline Ticketing, LLC.
Thank you for supporting our small, local, home grown, independent ticketing company!
The Card Validation Code is a security code printed on the back of your credit card in the signature strip. It may appear on the front of American Express cards. The code is the LAST three or four digit group in the sequence.
An example of a CVC code.
If you"ve already created an account with us, you can sign in here. If you do not have an account, please read this.
Creating an account makes ordering faster because your billing and shipping information will be stored, and you won't need to type it in again the next time you order (for security purposes, however, credit card information is NOT stored).
Additionally, you can view your order history and have email receipts for any past orders resent.
If you do not have an account, and would like to create one, click "my account" on the top right navigation, or "sign in" on the left navigation. Then click "if you do not have an account, sign up." Enter the email address you wish to use and create a 6 to 16-character password.
Alternately, at the end of your first successful order, if you are not signed in under an account, you will be prompted to create one using the email address you entered for the order.
Your email address shared with any third parties.
To join the free (and spam free) Wakarusa newsletter, simply visit http://www.wakarusa.com/2010/newsletter.asp
If you didn't receive your receipt via email, first check any spam folders you have in your email account--it may have been routed there. Secondly, if you have an account with us and placed your order using that account, use the order history function to print out your receipt or resend it. Lastly, try to remember if you received a confirmation number after your order--this means we did get your order correctly. Please use the CONTACT US link to call or email us to check your order. We do not recommend that you retry your order, as you may wind up with a duplicate order which may not be refundable.
You must log in using the SIGN IN link to access your order history. Once logged in you can print or re-email any of your receipts.
Need some help not listed here? Please click on CONTACT US in the left margin and let us know what you need help with.